What are the delivery charges ?
Depending on the weight and composition of your order, different levels of shipping are available.
In the case of a particularly voluminous order, the customer service could contact you to arrange a special delivery, with an appointment.
METROPOLITAN FRANCE, CORSICA AND MONACO
Delivery is ensured through the Colissimo services (classic delivery 48h from the expedition date) for metropolitan France, Corsica and Monaco.
International delivery services is ensured through the UPS services (2-7 days from the expedition date).
What is the delivery time ?
For each order placed from Monday to Friday, your order will be shipped within 48 to 72 hours.
The following delivery times are given as indication and depend on the day and time of your order, as well as the selected carrier.
We are commited to respect a maximum delivery date, given to you during the placement of your order and indicated on the order confirmation.
Metropolitan France, Corsica, Monaco : 1 to 4 days
Other destinations : 2 to 7 days
For more information on delivery times, please contact our customer service by email; firstname.lastname@example.org
or by phone at +33 (0)1 80 05 29 67, Monday to Friday, from 10h to 18h (GMT +1 time zone and except French holidays).
Where is my order ?
You can follow your order in your customer account as soon as your order is given to the carrier.
Your tracking number will also be sent to the email adress you gave for the subscription.
If you can not find this tracking number, or if you can not follow your order, contact our customer service which will give you the information you need.
What happens if I'm not in ?
In absence of the recipient of the order, your order will be delivered to the postal contact point indicated on the notice left in your mailbox.
Your parcel will be kept in the postal contact point for a period of 15 calendar days from the day after the date of filing of the notice of passage. At the expiration of this period, the parcel will be returned.
In case the timeout is attributable to you (the delivery address you provided was not correct or you are not past (e) pick up the package within 15 day period), the costs forwarding the package will be at your expense.